Effective Date: 12-01-2024
At Soap and Smelly, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, email, phone number, and payment details when you book a service or contact us.
- Non-Personal Information: IP address, browser type, and other technical data for website analytics.
- Cookies: We use cookies to improve your browsing experience and gather usage data.
2. How We Use Your Information
We use the information we collect to:
- Provide and manage our cleaning services.
- Process payments and communicate with you about your bookings.
- Improve our website and customer experience.
- Send promotional offers and updates (with your consent).
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners who assist us in providing services, such as payment processors or logistics providers.
4. Data Security
We implement appropriate security measures to protect your information from unauthorized access, disclosure, or destruction. However, no system is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access and review the personal information we hold about you.
- Request corrections or updates to your data.
- Opt out of promotional communications at any time.
6. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: hello@soapandsmelly.com
Phone: 213-804-0274